Privacy Policies

Website Privacy Policy

Effective Date: January 2026
Last Updated: 23 January 2026

1. Introduction

Welcome to EStech Trust, a Division of EStech Systems Pty (Ltd). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.estechtrust.co.za.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By using this website, you agree to the terms of this Privacy Policy.

2. Who We Are

Company Name: EStech Systems Pty (Ltd)
Registration Number: 2016/355615/07
Physical Address: Cape Town
Email: estates@estechtrust.co.za
Telephone: +27 79 796 5905

Information Officer: Natasha Stainer
Contact Email: estates@estechtrust.co.za
Contact Number: +27 79 796 5905

3. Information We Collect From Website Visitors

3.1 Information You Provide

When you use our website, you may voluntarily provide:

  • Contact Forms: Name, email address, phone number, message content
  • Newsletter Subscription: Name and email address
  • Service Inquiries: Details about the deceased estate or your inquiry
  • Appointment Requests: Preferred dates, contact information

3.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Technical Information: IP address, browser type and version, operating system, device type
  • Usage Data: Pages visited, time spent on pages, links clicked, date and time of visits
  • Referral Information: Website you came from, search terms used to find our site
  • Location Data: General geographic location (city/country level based on IP address)

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies. See Section 8 for details.

4. How We Use Your Information

We use the information collected for the following purposes:

  • Responding to Inquiries: To answer your questions and provide information about our services
  • Providing Services: To schedule consultations and provide estate administration services
  • Communication: To send newsletters, updates, or service-related information (with your consent)
  • Website Improvement: To analyze website usage and improve functionality and user experience
  • Security: To protect against fraud, unauthorized access, and ensure website security
  • Legal Compliance: To comply with legal obligations and respond to lawful requests

5. Legal Basis for Processing

We process your personal information based on:

  • Consent: When you submit forms, subscribe to newsletters, or accept cookies
  • Legitimate Interests: To operate our website, improve our services, and communicate with potential clients
  • Legal Obligations: To comply with applicable laws and regulations

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Service Providers: Web hosting, email services, analytics providers (under confidentiality agreements)
  • Legal Authorities: When required by law or to protect our legal rights
  • Professional Advisors: Lawyers, accountants, auditors (under confidentiality obligations)

All third-party service providers are required to protect your personal information and use it only for specified purposes.

7. International Data Transfers

Our website hosting and services may involve data storage on servers located outside South Africa. When this occurs, we ensure:

  • Adequate security measures are in place
  • Data protection standards equivalent to POPIA are maintained
  • Appropriate safeguards for cross-border transfers are implemented

8. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

Essential Cookies (Always Active)

  • Required for website functionality
  • Enable basic features like page navigation and secure access

Analytics Cookies

  • Help us understand how visitors use our website
  • Used to improve website performance (e.g., Google Analytics)

Functional Cookies

  • Remember your preferences and settings
  • Enhance your browsing experience

Marketing Cookies

  • Track your activity across websites
  • Used to deliver relevant advertising (if applicable)

Managing Cookies

You can control and manage cookies through your browser settings. You can:

  • Block all cookies
  • Accept all cookies
  • Choose which cookies to accept

Note: Blocking essential cookies may affect website functionality.

Most browsers allow you to:

  • View stored cookies and delete them individually
  • Block third-party cookies
  • Block cookies from specific websites
  • Delete all cookies when closing the browser

For more information: www.aboutcookies.org

9. Third-Party Links

Our website may contain links to third-party websites (e.g., professional associations, regulatory bodies). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure hosting environments
  • Access controls and authentication
  • Regular security updates and monitoring
  • Firewall protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact Form Submissions: 2 years from last contact (unless you become a client)
  • Newsletter Subscribers: Until you unsubscribe
  • Website Analytics: 24-26 months
  • Client Information: See our separate Client Privacy Policy

You can request deletion of your information at any time, subject to legal retention requirements.

12. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right to Access

Request confirmation of whether we hold your personal information and obtain a copy.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal information (subject to legal obligations).

Right to Object

Object to the processing of your information on reasonable grounds.

Right to Restrict Processing

Request restriction of processing in certain circumstances.

Right to Data Portability

Request transfer of your information to another provider (where technically feasible).

Right to Withdraw Consent

Withdraw consent at any time (where processing is based on consent).

Right to Complain

Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise any of these rights, contact us using the details in Section 2.

13. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

14. Email Marketing and Communications

If you subscribe to our newsletter or marketing communications:

  • We will only send you information you have consented to receive
  • Every email includes an unsubscribe link
  • You can opt-out at any time by clicking “unsubscribe” or contacting us directly
  • We will process unsubscribe requests within 10 business days

15. Do Not Track Signals

Some browsers include “Do Not Track” (DNT) features. Currently, there is no industry standard for responding to DNT signals. Our website does not respond to DNT browser signals at this time.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory changes
  • New website features or services

We will notify you of significant changes by:

  • Posting a notice on our website
  • Updating the “Last Updated” date
  • Sending an email (if you are a subscriber)

We encourage you to review this policy periodically.

17. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices:

EStech Systems
Information Officer: Natasha Stainer
Email: estates@estechtrust.co.za
Telephone: +27 79 796 5905

Physical Address: Cape Town

We will respond to your inquiry within 30 days as required by POPIA.

18. Complaints to the Information Regulator

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with:

Information Regulator (South Africa)
Physical Address: SALU Building, 316 Thabo Sehume Street, Pretoria
Email: inforeg@justice.gov.za
Telephone: 012 406 4818
Website: https://inforegulator.org.za

19. Consent

By using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

For our estate administration services, a separate comprehensive privacy policy and service agreement will apply.

Last Updated: 5 February 2026
© 2026 EStech Systems (Pty) Ltd. All rights reserved

Comprehensive Privacy Policy

1. Introduction

EStech Trust, a Division of EStech Systems, is committed to protecting the privacy and personal information of our clients, beneficiaries, and website visitors in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://estechtrust.co.za and use our deceased estate administration services.

2. Information Officer

Name: Natasha Stainer
Contact Details:

  • Email: estates@estechtrust.co.za
  • Telephone:
  • Physical Address: Cape Town

3. Personal Information We Collect

In the course of providing deceased estate administration services, we may collect and process the following categories of personal information:

3.1 Deceased Person’s Information

  • Full names and identity number
  • Date and place of birth and death
  • Marital status and marriage details
  • Last known residential address
  • Financial information (assets, liabilities, bank accounts)
  • Tax-related information
  • Estate documentation

3.2 Executor and Administrator Information

  • Full names and contact details
  • Identity number or registration number
  • Physical and postal addresses
  • Email addresses and telephone numbers
  • Banking details for estate transactions
  • Relationship to the deceased

3.3 Beneficiary Information

  • Full names and identity numbers
  • Contact details (address, email, telephone)
  • Banking details for distribution purposes
  • Relationship to the deceased
  • Tax-related information

3.4 Website Usage Information

  • IP addresses
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

3.5 Creditor and Third-Party Information

  • Names and contact details
  • Claim documentation
  • Banking details

4. Lawful Basis for Processing

We process personal information on the following lawful bases:

  • Consent: Where you have provided explicit consent for processing
  • Contractual Obligation: To fulfill our obligations in administering the deceased estate
  • Legal Obligation: To comply with the Administration of Estates Act, Income Tax Act, Master’s Office requirements, and other applicable legislation
  • Legitimate Interest: To protect the interests of beneficiaries and creditors, prevent fraud, and ensure proper estate administration

5. Purpose of Collection and Use

We collect and use personal information for the following purposes:

  • Administering deceased estates in accordance with South African law
  • Complying with Master’s Office requirements and procedures
  • Identifying and valuing estate assets and liabilities
  • Distributing assets to rightful beneficiaries
  • Settling debts and claims against the estate
  • Preparing and submitting required reports to the Master’s Office
  • Complying with tax obligations (SARS)
  • Communicating with executors, beneficiaries, creditors, and other relevant parties
  • Maintaining accurate estate records
  • Preventing fraud and ensuring security
  • Improving our services and website functionality

6. Disclosure of Personal Information

We may disclose personal information to the following parties when necessary for estate administration:

  • The Master’s Office: As required by the Administration of Estates Act
  • South African Revenue Service (SARS): For tax compliance purposes
  • Financial Institutions: Banks, insurers, investment companies holding estate assets
  • Legal Advisors: Attorneys and advocates assisting with estate matters
  • Valuators and Auctioneers: For asset valuation and sale purposes
  • Executors and Co-Executors: Appointed to administer the estate
  • Beneficiaries: Information relevant to their inheritance
  • Creditors: For valid claims against the estate
  • Service Providers: IT support, accounting services, document storage (under confidentiality agreements)
  • Regulatory Bodies: As required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

7. Cross-Border Transfers

We do not routinely transfer personal information outside South Africa. If cross-border transfer becomes necessary (e.g., for beneficiaries residing abroad or foreign assets), we will:

  • Obtain your consent where required
  • Ensure adequate safeguards are in place
  • Comply with Chapter 9 of POPIA regarding transborder information flows

8. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, destruction, or damage, including:

  • Secure password-protected systems
  • Encrypted data transmission (SSL certificates)
  • Access controls and authentication procedures
  • Regular security assessments
  • Confidentiality agreements with employees and service providers
  • Secure physical storage of documents
  • Regular backups and disaster recovery procedures

9. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Retention Periods:

  • Estate files: Minimum of 20 years after estate finalization (in accordance with estate administration best practices and potential legal claims)
  • Financial records: As required by tax legislation (typically 5 years)
  • Correspondence: Duration of estate administration plus 5 years
  • Website analytics: 24 months

After the retention period expires, personal information will be securely destroyed or permanently anonymized.

10. Your Rights Under POPIA

You have the following rights regarding your personal information:

10.1 Right of Access

You may request confirmation of whether we hold your personal information and access such information.

10.2 Right to Correction

You may request correction of inaccurate, irrelevant, excessive, or outdated information.

10.3 Right to Deletion

You may request deletion of personal information, subject to legal retention requirements.

10.4 Right to Object

You may object to the processing of your personal information on reasonable grounds.

10.5 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time (subject to legal obligations).

10.6 Right to Complain

You may lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise these rights, contact our Information Officer using the details in Section 2.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage.

Types of Cookies:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: To understand how visitors use our website
  • Functional Cookies: To remember your preferences

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent, except where a minor is a beneficiary of an estate.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised accordingly. We encourage you to review this policy regularly.

Significant changes will be communicated via email or prominent notice on our website.

15. Contact Information and Complaints

For questions, concerns, or complaints regarding this Privacy Policy or our data practices:

Information Officer: Natasha Stainer
Email: estates@estechtrust.co.za
Telephone:
Physical Address: Cape Town

Information Regulator (South Africa):
SALU Building, 316 Thabo Sehume Street, Pretoria
Email: inforeg@justice.gov.za
Telephone: 012 406 4818
Website: https://inforegulator.org.za

16. Consent

By using our website and engaging our estate administration services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your personal information as described herein.

For estate administration services specifically, we will obtain your explicit written consent on our service agreement or engagement letter.

EStech Systems Pty (Ltd)
Registration Number: 2016/355615/07
Contact: estates@estechtrust.co.za